Shipping Policy

At Shellay, we're dedicated to delivering your orders efficiently and promptly. Here's what you need to know about our shipping process:

Order Confirmation

Once you place an order, you'll receive an immediate confirmation email with your purchase details. We strive to dispatch all orders swiftly, typically within 48 hours on business days. If an item is out of stock, we’ll notify you via phone or SMS with the expected dispatch time.

Shipping Charges

Within Pakistan:

  • Flat fee: Rs.100 for all orders

International Shipping:

  • Charges vary by destination. For a shipping estimate, please email us at info@shellay.com.
Delivery Services and Timelines

Within Pakistan:

  • We use PostEx for deliveries, with an estimated arrival time of 3-5 business days.

International Deliveries:

  • We use DHL. Contact us at info@shellay.com with your destination for a shipping cost estimate.
Delays and Assistance

Though we aim for prompt delivery, occasional delays may happen. If your order doesn't arrive within the expected timeframe, please contact us:

Have your order number (from your confirmation email) ready when contacting us.

Thank you for choosing Shellay!